• Home
• About
• Services
• Clients
• Awards
• Careers
• Contact

• Navigation history
• Home
• Privacy Policy
• Currently viewing the privacy policy page

Privacy Policy

This privacy policy sets out how "KCOM Contact Centres" uses and protects any information that you give "KCOM Contact Centres" when you use this website.

"KCOM Contact Centres" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"KCOM Contact Centres" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4th November 2008.

Information collected from all visitors

Visitors to this website who have javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:

• Type of user agent (web browser) used, software manufacture and version number.
• Type of operating system
• Screen colors (how many colours your screen can display)
• Javascript support
• Flash version
• Screen resolution
• Network location and IP address
• Time(s) of visit
• Page(s) visited
• Time spent on each page of the website
• Referring site statistics

This data DOES NOT include any personalized identification information such as:

• Names
• Phone Numbers
• Email Addresses
• Mailing Addresses
• Social Security Numbers
• Bank Account Numbers
• Credit Card Information

What we collect from user entered information

We may collect the following information from user submitted forms (eg the contact form):

• Name
• Contact information including email address

What we do with the information we gather

This data is primarily used to optimize our website for our visitors, however we will use this data for marketing purposes. An example of how this data could be used for marketing purposes would be to tell how many visitors we get to the website, where our visitors come from, and how they arrive at our website.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email contactcentres@kcom.com If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.