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Welcome to KCOM Contact Centres

At KCOM Contact Centres our philosophy is "Success Through People". And we have developed our recruitment, training and performance management strategies to reflect that. As a result KCOM Contact Centres is able to provide highly skilled, capable and motivated staff to work on behalf of our clients.

By focussing on identifying confident communicators and problem solvers who are customer focussed, our selection processes seek out potential employees who have both the aptitude and the desire to work within a contact centre environment. And KCOM Contact Centres training events and courses are always designed to be interactive, creative and enjoyable, which allows individuals to learn the "theory" and then, in a suitable environment, have the opportunity to put the skills and knowledge into practice.

Our technology has been specifically selected for its proven reliability and, just as importantly, to support the people delivering the service. KCOM Contact Centres is functional 24/7/365 and we utilise a number of backup and emergency systems to ensure the availability of critical technology, and diverse routing for call traffic provides further resilience.

Sophie Edeson Cineworld advisor | Photo © Sean Spencer | Hull News & Pictures

The Deep, Hull | Photo © Sean Spencer | Hull News & Pictures

Outside Hull City Council Guildhall | Photo © Sean Spencer | Hull News & Pictures

The Arc, Hull | Photo © Sean Spencer | Hull News & Pictures

Marina, Hull | Photo © Sean Spencer | Hull News & Pictures

KCOM Contact Centres believe that partnership and working together is vital to the success of any service. And we always work closely with our clients from implementation through to service launch and beyond; to ensure that project deliverables & timescales are achieved, service levels are met and that there is a culture of continuous improvement.